From the category archives:

Operations

Taking Time to Be Idle: Make Like a Child and Dream …

January 20, 2012

One of my New Year’s resolutions is to read for leisure. Seems that for the past couple years, I’d pick up a book to do research or improve my profession or learn to be more productive or to simplify my workflow. There’s a lot to be said for that, but I realized I never read [...]

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An Upcycled, Unforgettable Thanksmas

December 5, 2011

There is nothing quite like creating one-of-a-kind gifts that will remain in the hearts of your loved ones for life. Thanks to Catherine Charlot, the Brooklyn fashion designer behind Upcycle with Himane, I was able to make this holiday season unforgettable. Catherine’s work is featured in this month’s O, The Oprah Magazine, so I feel as [...]

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Establishing Business Policy: What’s Your Honor Code?

November 1, 2011

If you wear glasses as I often do while working, then you know how great it is to walk into any eyewear shop and get a free adjustment when you need it. Until about a year ago, I’d offer money for the service, and the answer was always, “No charge.” One day, after passing by [...]

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The New Extra Mile: A Phone Call to Action

March 18, 2011

This week, something delightful happened out of something seemingly routine. After expecting some collateral from a copywriting client and not hearing back, I e-mailed a couple times to get a status update, but to no avail. Worried that perhaps my client hadn’t been receiving my e-mail, I decided to place a call instead. Not on [...]

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Site Check: Right Your Copyright

January 20, 2011

Even though we’re nearly a month into 2011, we’ve all likely saved a file or filled out a deposit slip on autopilot with “2010″ instead of this new decade we’ve begun here. One easily overlooked usage of the new year is updating your company Web site’s copyright. This is an easy change (if it’s not, [...]

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Pack Up Santa, But Keep His SOP

January 4, 2011

Go ahead and pack up your holiday decorations, but keep in mind that the characteristics embodied by Santa Claus can influence your business strategy all year long.

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Easy Peasy Password-Keeping

November 10, 2010

Everyone uses passwords. A lot of them. To exist online, either as a consumer or as a business owner, you must employ the use of secure passwords, and keeping track of them all is no picnic — especially if you’re like me, and you try to come up with mixes of numbers and letters to [...]

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Have You Posted Your Holiday Hours Yet?

November 1, 2010

It’s November 1, and for the past couple weeks, I’ve started to notice shops around Westchester announcing their holiday hours. This makes me so happy, seeing companies plan ahead and, most of all, communicating with their customers. If you have a storefront, you should post your holiday hours ASAP. Why? Read on: 1) Keeps customers [...]

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Pockets of Information, Part II: Ensure Knowledge-Transfer Ease

July 21, 2010

In my last post, I discussed the importance of speaking up about all facets of your business life, especially if you own your own business and have another side gig, or if you’re an independent contractor who wears many hats. Keeping such information to yourself only hampers your ability to truly connect with others, in [...]

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Open for Business: Be Sure Your Storefront Is Welcoming

April 23, 2010

Since so many of my clients are small-business owners, I’d like to make mention of the following tips for those business owners with physical storefronts. In my daily travels about my community, I pass by many businesses, and I am not shy about offering advice when I see an ineffective sign, poor lighting or other [...]

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